Digital Speech Systems has pioneered the development of cost effective call recording solutions for both the public and private sectors. Our call recording and quality monitoring solutions are designed to be installed quickly and easily without the need for expensive CTI integrations.

Our WIN family of recording platforms are engineered to be scalable and loaded with features and applications required by their target segment.  The Win recording family includes the:

• WinQM: Call Centers and General Business recording
• WinE911: Recording for Emergency Response Centers
• WinVCL:  Recording for Government Agencies

Each recording suite is loaded with call recording and monitoring features tailored for the specific application. Available features include agent scoring forms, incident reconstruction tools, advanced searching, call tagging and annotations, simple save and email capabilities, and many more.

Digital Speech Systems offers full turnkey solutions and implementation services across the globe. Our systems can be loaded on vendor provided servers, highly redundant industrial chassis, virtual servers or customer provided equipment. Recording storage options are flexible to meet your IT department requirements and include automated archiving tools to manage recording data.

Digital Speech Systems call recording and quality monitoring solutions have been implemented for a variety of purposes including:

• Minimize Liability
• Incident Reconstruction
• Quality Monitoring
• Agent Evaluation and Training
• Order and payment verification
• Customer dispute resolution
• Executive record
  

We offer a variety of recording integrations so we can recommend the most cost effective method of recording for your unique communication environment. Our call recording solutions have been installed with virtually every major business telephone manufacturer.